When starting a new job as a secretary, it is important to understand the expectations that come with the role. As a secretary, you are often the first point of contact for clients, visitors, and other staff members. Your responsibilities are crucial in helping the office run smoothly and efficiently. In this article, we will discuss the common expectations that employers have for secretaries, as well as provide some suggestions on how to excel in this role.

First and foremost, one of the key expectations as a secretary is to have excellent communication skills. Whether it is answering phone calls, responding to emails, or interacting with visitors, you need to be able to communicate clearly and professionally. This includes having good listening skills, being able to take accurate messages, and conveying information effectively. Additionally, you may be required to communicate on behalf of your boss, so it is important to understand their preferences and style of communication.

Another important expectation is to have strong organizational skills. Secretaries are often responsible for managing schedules, arranging appointments, and keeping track of important deadlines. Being organized and detail-oriented is crucial in order to ensure that tasks are completed on time and nothing falls through the cracks. Utilizing tools like calendars, to-do lists, and project management software can help you stay on top of your responsibilities.

Additionally, employers expect secretaries to have good time management skills. In a fast-paced office environment, there are often multiple tasks and deadlines that need to be juggled. It is important to prioritize your workload, allocate time effectively, and be able to work efficiently under pressure. Setting realistic goals and deadlines for yourself can help you stay on track and meet expectations.

Furthermore, professionalism is a key expectation for secretaries. This includes being punctual, dressing appropriately, and maintaining a positive attitude. As a representative of the office, you need to conduct yourself in a professional manner at all times. This also extends to how you handle confidential information, interact with colleagues, and deal with challenging situations. Building strong relationships with your coworkers and demonstrating a high level of professionalism will help you gain respect and trust in the workplace.

In conclusion, being a secretary comes with a set of expectations that are essential for success in the role. By having strong communication, organizational, time management, and professionalism skills, you can meet and exceed these expectations. Remember to continuously assess your performance, seek feedback from your supervisor, and look for opportunities to improve and grow in your role. By understanding and meeting these expectations, you can become a valuable asset to your organization and excel in your career as a secretary.